Shipping Policy

Last updated: September 2026

Thank you for shopping at MobiPup. This policy explains how we process and ship orders.

Order Processing Time
All orders are processed within [1–3 business days] after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may take an additional [X] business days — we'll notify you by email if there's a significant delay.

Shipping Time
Once your order ships, delivery typically takes [7–14 business days], depending on your location and the shipping method selected at checkout. Please note that shipping times are estimates and not guaranteed, as they can be affected by carrier delays, customs (for international orders), or weather events beyond our control.

Shipping Rates
Shipping charges are calculated at checkout based on [your order total / weight / destination]. [We offer free shipping on orders over $X.]

Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow [24–48 hours] for tracking information to update after you receive it.

Where We Ship
We currently ship to [the United States / list countries or regions]. If your country isn't listed at checkout, we don't currently ship there — feel free to reach out to [support email] and we'll let you know if that changes.

International Orders
International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost. Delivery times for international orders may vary due to customs processing.

Multiple Items / Split Shipments
If you order multiple items, they may arrive in separate packages and at different times, as items may ship from different fulfillment locations.

Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [support email] and we'll do our best to correct it before it ships.

Lost or Damaged Packages
If your order arrives damaged or you believe it's been lost in transit, please contact us at [support email] within [X days] of the expected delivery date so we can help resolve the issue.

Questions
If you have any questions about your shipment, reach out to us at [support email] and we'll be happy to help.