FAQs
Ordering & Shipping
How long does shipping take?
Orders are typically processed within [1–2 business days] and arrive within [3–5 business days], depending on your location. You'll receive a tracking number by email once your order ships.
Do you ship internationally?
Yes we ship worldwide
How much does shipping cost?
Free Shipping across all products
Returns & Refunds
What's your return policy?
If you're not satisfied, you can return your item within [30 days] of delivery for a full refund or exchange. Items must be unused and in original packaging.
How do I start a return?
Email us at [support email] with your order number and we'll send you return instructions.
When will I get my refund?
Refunds are processed within [1-2 business days] of us receiving your returned item.
Product Questions
How do I know which size/model is right for my dog?
Check the size chart on each product page — it's based on your dog's weight and height. If you're between sizes or unsure, email us at [support email] and we'll help you choose.
Is this safe for senior or arthritic dogs?
Our products are designed with senior and mobility-limited dogs in mind — [non-slip traction / supportive foam / adjustable incline, etc.]. That said, every dog is different, so if your dog has a specific medical condition, we recommend checking with your vet before use.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, [PayPal, Shop Pay, etc.]. All transactions are encrypted and secure.
Is my personal information safe?
Yes — we never sell or share your personal information. See our [Privacy Policy] for full details.
Support
How do I contact customer support?
Email us at [support email] — we typically respond within [24 hours].
Do you offer a warranty?
"Yes, all products come with a 12-month warranty against defects."]